Shipping and Returns Policy

Last updated: 24 November 2025

Thank you for shopping at nurselife.co.za. This policy explains how shipping, delivery, returns, and refunds work.

1. Shipping Information

We ship orders within South Africa using trusted courier partners.

  • Dispatch time: Orders are usually shipped within 2 to 4 business days after payment clears.
  • Delivery time: Most orders arrive within 3 to 7 business days depending on your location.
  • Shipping fees: Calculated at checkout based on your delivery address.
  • Delivery delays: External factors such as weather, strikes, or courier delays may affect delivery times. We will assist where possible but cannot control courier delays.

2. Order Tracking

Once your order ships, you will receive a tracking link via email or SMS. You can check the status of your delivery at any time.

3. Incorrect or Damaged Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of receiving it. Include your order number and photos of the issue. We will arrange a replacement or refund after review.

4. Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery.
  • Items must be unused, unworn, and in original packaging.
  • Health and hygiene items cannot be returned once opened.

Before sending anything back, please contact us so we can approve the return and provide instructions.

5. Refunds

Once the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refund processing typically takes 3 to 7 business days depending on your bank.

Shipping fees are non-refundable unless the error was on our side.

6. Exchanges

If you need to exchange an item for a different size or variation, contact us to confirm availability. You may need to cover the courier fee for sending the replacement.

7. Lost Parcels

If a parcel is lost by the courier, we will work directly with the courier to resolve the issue. A replacement or refund will be offered once the investigation is completed.

8. Contact

If you have any issues with your order, reach out anytime at: support@nurselife.co.za